Techrangers Support Page

The Techrangers create, maintain and support online courses. If you are having trouble with your online course, please visit one of the links below to find the answer or Ask the Techrangers and one of them will reply to you within 2 business days.

When asking a question, please provide as much information about your issue as possible:

• Your name
• Your NID
• What class or system you're trying to access (enc1101a, WebCT, eCommunity, MyUCF, etc.)
• The web address, or a description of the place within your online course, where you're having trouble
• Any error message you're receiving

Common Issues

• WebCT login
  • Log in from the main WebCT page at http://webct.ucf.edu
  • WebCT ID: Use your NID (you can look this up through MyUCF)
  • Password: PYYMMDD, where YYMMDD is the year, month, and day of your birthday.
• Missing classes in WebCT/ can't log in directly to a course
  • If you can log in using the instructions above (from the main WebCT page), but you don't see the class you're looking for, you need to contact your professor.
• General Troubleshooting
  • Quizzes or Discussion messages won't open
  • WebCT Chat won't work
  • Page display errors / general maintenance

Login and Password Information

• WebCT/Online Class Login, eCommunity, Pegasus Accounts, POLARIS/MyUCF
• eCommunity Forgotten Password Page
• Pegasus Password Change Page

Online Courses Information

• AskUCF - Online Courses and WebCT FAQ
• UCF Learning Online

Computer Services Information

• Help Desk - Dial-up, e-mail, FTP
• Cyberknights

Other Information

• General UCF Help at AskUCF
• Ask the Techrangers
  (remember to provide your name, NID, and detailed info about your problem)

This page was last updated on November 16, 2006 Pages are maintained by the Techrangers at Course Development & Web Services, IT&R. © Copyright 2002, University of Central Florida